Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For returns under our voluntary 30-day return policy, items should be returned in the same condition in which they were received, unused or only handled as reasonably necessary to inspect the item and, where applicable, with original packaging and proof of purchase. This does not affect any statutory consumer rights that may apply.

To start a return, please contact us at support@xomiko.com. If your return is accepted, we will provide you with the appropriate return address and instructions on how and where to send your package.

Please do not send returns to our registered business address unless specifically instructed to do so. Items sent back without first requesting a return may not be accepted.
You can always contact us for any return question at support@xomiko.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and, for hygiene reasons, personal care items that arrive sealed and have been unsealed after delivery (for example makeup brushes, tweezers, eyelash curlers or facial rollers), unless they are defective, damaged or incorrect.. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Sale items are eligible for return where required by applicable law. Under our voluntary 30-day return policy, certain sale items may be excluded where clearly stated at the time of purchase. Gift cards are non-returnable except where required by law.

Order cancellations
You may request to cancel an order before it has been fulfilled. To request a cancellation, please contact us at support@xomiko.com as soon as possible.

Once an order has been fulfilled or shipped, it can no longer be canceled and our return policy will apply instead.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping costs
For returns under our voluntary 30-day return policy, customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or we agree otherwise.

For returns made under the European Union 14-day right of withdrawal, the customer is responsible for the direct cost of returning the goods unless we have agreed to cover that cost or applicable law requires otherwise.

If an item is defective, damaged, or incorrect, please contact us at support@xomiko.com before returning it so we can provide the appropriate instructions.

European Union 14-day right of withdrawal
If your order is shipped to the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

You may inspect and handle the product as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

To exercise this right, please contact us at support@xomiko.com within the applicable withdrawal period. If you exercise your right of withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw. We will provide you with the appropriate return instructions and return address.

Refunds
For returns made under our voluntary 30-day return policy, we will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund

For returns made under the European Union 14-day right of withdrawal, we will reimburse eligible payments within 14 days from the day we are informed of your decision to withdraw, in accordance with applicable law. This generally includes the purchase price and the cost of our least expensive standard delivery option. Any additional cost resulting from your choice of a more expensive delivery method is not refundable unless required by law

We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first

Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed

If you have any questions about a refund, please contact us at support@xomiko.com