Shipping policy

SHIPPING POLICY
Thank you for shopping with Xomiko. We currently ship to selected international destinations. Shipping availability, rates and estimated delivery times depend on the destination selected at checkout.

ORDER PROCESSING
Orders are typically processed within 1 to 3 business days.
Processing time is separate from shipping and transit time. Orders placed on weekends or public holidays may begin processing on the next business day.
Your total estimated delivery time consists of the applicable processing time plus the estimated transit time for your destination.
If we become aware of a material processing delay affecting your order, we will make reasonable efforts to notify you.

SHIPPING DESTINATIONS & ESTIMATED DELIVERY
Xomiko currently ships to the following countries:
- North America: United States, Canada
- Asia-Pacific: Australia, New Zealand, Japan, Singapore, Malaysia, Hong Kong SAR
- Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel
- Europe: Switzerland
For all of these destinations, the estimated transit time is generally 7 to 15 business days after dispatch. If your order contains several items, they may be shipped in separate parcels and arrive on different days.
These delivery timeframes are estimates and are not guaranteed. Some shipments may arrive sooner or may occasionally take longer due to customs processing, carrier delays, public holidays, weather, local delivery conditions, high-volume periods or other circumstances outside our reasonable control.
If your destination is not available at checkout, shipping is not currently offered to that location.
Nothing in this policy affects any delivery rights you may have under applicable consumer law.

SHIPPING COST
The same shipping rates apply to all destinations listed above:
- Standard International Shipping: USD $4.99 per order, or the corresponding amount displayed in your local currency at checkout.
- Free Standard Shipping on orders of USD $35 or more.
The applicable shipping charge will always be displayed at checkout before you complete your purchase.
Shipping rates, supported destinations and available shipping methods may change from time to time.

TRACKING
Once your order has been dispatched and tracking information becomes available, tracking details will be provided through your shipping confirmation or order information.
Tracking information may take some time to update after dispatch, particularly while a shipment is being transferred between carriers, entering the destination country or being processed through customs.
If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at support@xomiko.com.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, customs charges, local taxes, clearance fees or carrier handling charges imposed by the destination country or local authorities.
Unless such charges are collected by Xomiko at checkout or applicable law requires otherwise, these additional charges may be payable separately by the customer or recipient.
The amount and application of these charges are determined by local customs authorities, tax authorities or carriers and are outside Xomiko's control.
Xomiko does not receive or retain duties, taxes or fees collected directly by customs authorities, carriers or other local authorities.
We recommend checking the applicable import rules of your destination country if you are unsure whether additional charges may apply.
Nothing in this section limits any rights or protections available under applicable consumer law.

ADDRESS ACCURACY
Please ensure that your shipping address and contact information are complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at support@xomiko.com.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
To the extent permitted by applicable law, customers may be responsible for additional shipping or delivery costs resulting from an incorrect or incomplete address provided when placing the order.
If a shipment is returned to the sender because of an incorrect or incomplete address, failed delivery attempts or another issue attributable to the information provided with the order, please contact us so we can review the available options.
Nothing in this section limits any mandatory rights available to you under applicable law.

DELAYS, LOST OR UNDELIVERED ORDERS
If your order has not arrived after the latest estimated delivery timeframe applicable to your destination, please contact us at support@xomiko.com.
We will review the available tracking and fulfillment information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
If tracking shows that an order has been delivered but you have not received it, please check with members of your household, neighbors, building reception or other safe delivery locations before contacting us.
If the order still cannot be located, please contact us and we will review the available delivery information and assist with the appropriate next steps.
Lost, undelivered or materially delayed orders will be handled based on the circumstances of the shipment, available tracking information, carrier findings and any rights available to you under applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights available to you.

CANCELLATIONS, RETURNS AND REFUNDS
Cancellation, return and refund requests are handled in accordance with our Return & Refund Policy: https://xomiko.com/policies/refund-policy

CONTACT US
For questions regarding shipping, tracking or delivery, please contact us at:
Email: support@xomiko.com